Safeguarding
everyone's welfare
We are committed to safeguarding the welfare
of our colleagues, volunteers and everyone who
receives our support. We believe children and
adults have the right to protection from all types
of harm or abuse. Our colleagues and volunteers
have a duty to prevent abuse and report any
safeguarding concerns.
Our regularly reviewed and updated safeguarding
policy and training modules help our colleagues and
volunteers to identify and then remove, reduce and
manage safeguarding risks for everyone we support
and work with. We also operate two safeguarding
contact numbers, which offer real time advice and
emotional support to anyone dealing with sensitive,
challenging and difficult issues, 24 hours a day,
seven days a week.
We want to create a safe working environment for
all our colleagues and volunteers, and our continual
aim is to reduce their risk of harm when working
for us.
Our health and safety procedures and training are
designed to keep our premises and events safe for
all. We provide support and training for people who
regularly work or volunteer alone in the community,
as well as access to a lone worker alarm with 24/7
emergency support.
As well as offering emotional support and
guidance through our Safeguarding team, we give
all colleagues access to a 24/7/365 assistance
programme for additional support.
Interactions with our
Safeguarding team
We recorded 1,020 interactions with our
safeguarding team in 2023 - which marks a 13%
increase on 2022 - from people requesting support,
guidance and information. Around 86% of these
interactions were in relation to safeguarding issues
identified in the lives of people living with or
affected by cancer.
The remaining 14% were concerns raised by
colleagues, regarding themselves or those around
them. The most common issues included domestic
abuse, mental health concerns, neglect and suicidal
ideation, and the majority of these were identified
by our Support Line and Volunteering teams. These
concerns are discussed within the Safeguarding
team and escalated to the Executive Team as and
when appropriate - for example, if further action is
required.
Going forward into 2024 the Safeguarding team
will be developing new and existing external
partnerships and providing more training and
support to colleagues, volunteers and Macmillan
professionals. This in turn will allow them to help
people living with cancer on a more personal and
emotional level, while helping to protect their own
emotional wellbeing.
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