Test how we best deliver psychological
care that meets high-level emotional needs.
In 2023:
We provided psychological support
through our partnership with BUPA.
Many people affected by cancer across the UK
experience emotional needs as a result of, or
exacerbated by, their cancer diagnosis. As mental
health and cancer pathways have traditionally been
separate, Macmillan identified that psychological
care was one of the most unmet needs of people
living with cancer as well as being a need that could
have a high level of positive impact if correctly
addressed. We want psychological support to be
accessible to anyone who needs emotional support
following a cancer diagnosis, and in 2023, we took
steps to achieve that.
• We improved the referral system for our
BUPA counselling service to make it easier for
people to access support when they need it.
Referrals can now be made via Macmillan's
Support Line or as a self-referral via our
website.
• As a result, in 2023, 9,500 people (up from
5,400 in 2022) were helped by our BUPA
service, receiving counselling to help them
deal with the emotional impact of a cancer
diagnosis and treatment1.
We tested new ways to offer
psychological support in communities
across the UK.
We continued to test how we can roll out wider
coverage of psychological support services across
all four nations. We did this by piloting services that
offer support to people with cancer via psychooncologists,
as well as increasing understanding
of existing service provision across the UK and
identifying key gaps and areas of need within the
NHS system.
We also provided training and supervision for
professionals such as Cancer Nurse Specialists who
provide psychological support at Level 1 and 2
where people may not need clinical psychology but
still require a level of emotional support.
At the end of 2023, we had:
• Delivered approximately 44,600 face-to-face
interactions to those needing the highest level
of emotional support in 2023, compared to
23,100 in 20221.
• Implemented services in 14 sites across five
regions in England, including in Lincolnshire
and Nottingham which have been co-funded in
partnership with East Midlands Cancer Alliance.
• Agreed host sites in Northern Ireland with
services planned to be up and running in 2024.
• Begun to implement services in Wales.
• Commenced research in Scotland to understand
areas and levels of need.
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Financial review
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