Summary of impact
Our impact
In 2023 we made excellent progress in our
work to help everyone with cancer understand
how Macmillan can help them from the moment
they are diagnosed, exceeding our targets.
This was driven largely by more visitors to the
Macmillan website and Online Community, and
more visitors to our cancer information and
support centres.
Key performance indicator
2022
actual
2023
target
2023
actual
People living with cancer who are using our
information and support services1 383,000 400,000 408,000
People living with cancer who are using our
information and support services at the point
of diagnosis1
86,000 95,000 102,000
Customer satisfaction score - for customers who
have received support from Macmillan2
Due to changes in methodology in 2023, we do not have
targets for these or prior year comparisons. Please see
references page for the methodology.
N/A N/A 76%
Thank you 19
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Environmental, social
and governance review
Financial review
Strategic report
Overview Financial statements
1