Improve our services, partnerships, and advocacy so that
people with cancer from all backgrounds feel cancer
services are equitable, accessible, and inclusive.
In 2023:
We improved accessibility to our services.
We listened to our customers from
underrepresented communities and used their
feedback to make improvements to our services.
This included changes to our website and Online
Community. Our aim is to better serve the needs
of communities with a user-centric, equitable
approach to ensure they feel seen, understood, and
supported throughout their cancer journey.
On the Macmillan website, we:
• Improved our content to provide updated
web pages and referrals and signposting into
Macmillan Support Line.
• Reviewed accessibility to all services and
information for all communities including
Macmillan grant claimants and welfare
benefit customers.
And for our Online Community, we:
• Created community areas for priority audiences.
• Introduced the Identity and Cancer forum,
creating spaces for LGBTQ+, religious and nonreligious,
and Black and South Asian members.
• Made guidelines clearer and the navigation
journey easier and more accessible.
• Enhanced the onboarding journey for new
members and added inclusion statements to
all pages.
Measures such as this made our services more
accessible to people from diverse communities.
Join our Online Community.
Macmillan's Online Community
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Environmental, social
and governance review
Financial review
Strategic report
Overview Financial statements Thank you
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