Our calls are on average seven minutes
longer than they were at the beginning
of the year. When we looked at why, we
realised that was seven minutes of pure
emotion. That's people being terrified of
not knowing what to do, not being able
to cope, and not knowing where to turn.
Zoe Kabir, Head of Operations, Macmillan
In 2023, the Support Line Teams had a massive impact on people living with cancer:
110,000 people
were supported by the Macmillan Support Line.
500,000+ calls
The Macmillan Support Line teams responded to over half
a million calls, emails and web enquiries, providing direct
and personalised support when it was needed most.
£124m in benefits
In 2023, the MSL Welfare Rights and Energy Advice teams
identified £124m in benefits for people living with cancer.
A Support Line for all
If you or someone you know has been affected by
cancer, the Macmillan Support Line is a valuable resource
that can offer the guidance and support you need.
The Macmillan Support Line is available 7 days a
week, 8am to 8pm. You can call them for free
on 0808 808 00 00 or chat with them online
macmillan.org.uk/cancer-information-andsupport/get-help/macmillan-support-line.
A big thank you
Not a single call for cancer support should ever
go unanswered. We continue to see record
numbers of people getting in touch with the
support line. But we can only run it thanks to the
tremendous generosity of our supporters.
Get in touch at macmillanmatters@macmillan.org.uk
to find out more about the service, how it is funded
and how you can directly help us change more lives.
13
Our calls are on average seven minutes
longer than they were at the beginning
of the year. When we looked at why, we
realised that was seven minutes of pure
emotion. That's people being terrified of
not knowing what to do, not being able
to cope, and not knowing where to turn.
Zoe Kabir, Head of Operations, Macmillan
In 2023, the Support Line Teams had a massive impact on people living with cancer:
110,000 people
were supported by the Macmillan Support Line.
500,000+ calls
The Macmillan Support Line teams responded to over half
a million calls, emails and web enquiries, providing direct
and personalised support when it was needed most.
£124m in benefits
In 2023, the MSL Welfare Rights and Energy Advice teams
identified £124m in benefits for people living with cancer.
A Support Line for all
If you or someone you know has been affected by
cancer, the Macmillan Support Line is a valuable resource
that can offer the guidance and support you need.
The Macmillan Support Line is available 7 days a
week, 8am to 8pm. You can call them for free
on 0808 808 00 00 or chat with them online
macmillan.org.uk/cancer-information-andsupport/get-help/macmillan-support-line.
A big thank you
Not a single call for cancer support should ever
go unanswered. We continue to see record
numbers of people getting in touch with the
support line. But we can only run it thanks to the
tremendous generosity of our supporters.
Get in touch at macmillanmatters@macmillan.org.uk
to find out more about the service, how it is funded
and how you can directly help us change more lives.
13